Rose Writers adheres to the following policies regarding payment and refunds.
1. Payment is due after registration. Unless otherwise stated, payments are accepted online, emailed invoice or check (made out to Desiree Kannel) mailed to: Desiree Kannel, 6825 Huebner Rd. #680271, San Antonio, TX 78238
2. Payment is for the entire workshop or coaching session. First-time participants may request a full refund after their first session if the workshop format isn't the right fit.
3. Unless otherwise stated, a 100% refund is allowed if Rose Writers is notified at least 5 working days before the session date and time. Refunds are generally NOT allowed after the sessions start. Rose Writers has up to 30 days to process refunds. Emergency cancellations due to illness or family emergencies will be considered on a case-by-case basis, even within the 5-day window.
4. Make-up sessions are offered when space allows in future workshops. Participants with advance notice of absence receive priority. Make-up credits are valid for 12 months.
5. Payment plans are only available to returning participants. If your financial situation is the ONLY thing preventing you from taking a workshop, PLEASE contact me to explain your situation.